The Challenge

A global retail company faced operational inefficiencies across their supply chain that were impacting customer satisfaction and profitability. Complex international operations, inconsistent processes, and rising costs threatened their competitive position in a demanding market.

Why We Were Chosen

The company required operational expertise that could address both immediate efficiency and long-term scalability. Zoka Consultancy was selected for our systematic approach to operational improvement and our focus on sustainable enhancements that support strategic objectives.

Our Approach

We conducted comprehensive operational analysis, identified key inefficiencies, and implemented systematic improvements across their supply chain. Our team focused on sustainable improvements that enhanced both performance and organizational capability, ensuring changes would deliver lasting value.

Results Delivered

The operational excellence initiative reduced supply chain costs by 28% while improving delivery times by 35%, directly contributing to enhanced customer satisfaction scores that improved from 3.2 to 4.6 out of 5. These efficiency gains enabled the company to build scalable processes that supported successful international expansion into four new markets. The operational capabilities developed through this engagement became a sustainable competitive advantage that continues to drive business growth and market differentiation.